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Thank you for shopping with Illam. This Shipping Policy outlines how we process, ship, and deliver your orders.
All orders are processed within 1–2 business days after payment is received.
Orders are not shipped or delivered on Sundays or public holidays.
In case of high order volume, shipments may be delayed slightly. We will notify you if there is a significant delay.
Estimated delivery time: 5–8 business days
Delivery timelines are estimates and may vary depending on your location and courier service.
Shipping charges (if any) will be displayed at checkout before completing your order.
We may offer free shipping on selected products or promotions.
We currently ship across India.
At this time, we do not offer international shipping.
Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or email.
You can use this link to track your order status.
Illam is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.
If your order is significantly delayed, please contact us and we will assist you.
Customers are responsible for providing accurate shipping details.
We are not responsible for orders delivered to incorrect addresses provided by the customer.
Please record an unboxing video when opening your package.
We accept claims for damaged or incorrect items only with a valid unboxing video.
Claims must be reported within 2 days of delivery.
If you have any questions about shipping, please contact us:
📧 Email: illamonline.in@gmail.com
📱 WhatsApp: 9944391544