Shipping policy

Shipping Policy

Overview

Thank you for shopping with Illam. This Shipping Policy outlines how we process, ship, and deliver your orders.

Order Processing

  • All orders are processed within 1–2 business days after payment is received.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • In case of high order volume, shipments may be delayed slightly. We will notify you if there is a significant delay.

Shipping Time

  • Estimated delivery time: 5–8 business days

  • Delivery timelines are estimates and may vary depending on your location and courier service.

Shipping Charges

  • Shipping charges (if any) will be displayed at checkout before completing your order.

  • We may offer free shipping on selected products or promotions.

Shipping Locations

  • We currently ship across India.

  • At this time, we do not offer international shipping.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or email.

  • You can use this link to track your order status.

Delays & Issues

  • Illam is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.

  • If your order is significantly delayed, please contact us and we will assist you.

Incorrect Address

  • Customers are responsible for providing accurate shipping details.

  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Incorrect Orders

  • Please record an unboxing video when opening your package.

  • We accept claims for damaged or incorrect items only with a valid unboxing video.

  • Claims must be reported within 2 days of delivery.

Contact Us

If you have any questions about shipping, please contact us:

📧 Email: illamonline.in@gmail.com
📱 WhatsApp: 9944391544