Terms of service

OVERVIEW

Welcome to Illam! The terms "we", "us" and "our" refer to Illam. Illam operates this store and website, including all related information, content, features, tools, products and services (the "Services").

Our store is powered by Comez, which enables us to provide the Services to you.

By visiting or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your jurisdiction.

You agree to provide accurate and complete information for purchases and account creation. You are responsible for maintaining the confidentiality of your account.

SECTION 2 - OUR PRODUCTS

We sell home organisers, water bottles, bags, hair accessories, dust bins, and travel-related items.

We try to display products accurately, but colours and appearance may vary depending on your device. We do not guarantee exact appearance.

We reserve the right to modify or discontinue products at any time.

SECTION 3 - ORDERS

Placing an order means you are making an offer to purchase. We reserve the right to accept or reject any order.

Orders cannot be cancelled once confirmed.

All purchases are subject to our Refund Policy.

SECTION 4 - PRICES AND BILLING

• Prices are listed in INR (₹)
  

• We accept UPI and debit/credit cards
  

• Prices may change without notice
  

You agree to provide accurate billing and payment information.

SECTION 5 - SHIPPING AND DELIVERY

• Delivery timeline: 5–8 business days
  

• Delivery times are estimates and not guaranteed
  

• We are not responsible for courier delays or external factors
  
  

Risk transfers to the customer once the order is handed to the shipping carrier.

SECTION 6 - RETURNS, REFUNDS & REPLACEMENTS

• We have a 2-day return policy
  

• Unboxing video is mandatory for any claim
  

• Returns, refunds, or replacements are accepted only if the item is damaged or incorrect
  

• Change-of-mind returns are not accepted
  

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website (images, text, branding) belongs to Illam and may not be used without permission.

SECTION 8 - THIRD-PARTY LINKS

We are not responsible for third-party websites or services linked on our platform.

SECTION 9 - RELATIONSHIP WITH Comez

Illam is powered by Comez, but all purchases are made directly with us. Comez is not responsible for any transactions or issues.

SECTION 10 - PRIVACY

Your personal information is governed by our Privacy Policy.

SECTION 11 - FEEDBACK

Any feedback you provide may be used by us without restriction or compensation.

SECTION 12 - ERRORS AND OMISSIONS

We reserve the right to correct any errors in pricing, product details, or availability without prior notice.

SECTION 13 - PROHIBITED USES

You agree not to:

• Use the site for illegal purposes
  

• Provide false information
  

• Misuse return/refund policies
  

• Attempt to harm or exploit the platform
  

SECTION 14 - TERMINATION

We may suspend or terminate access to our Services at any time without notice if Terms are violated.

SECTION 15 - DISCLAIMER OF WARRANTIES

All products and services are provided “as is” without warranties of any kind.

SECTION 16 - LIMITATION OF LIABILITY

We are not liable for any indirect or consequential damages arising from the use of our Services.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold Illam harmless from any claims arising from your misuse of the Services.

SECTION 18 - GOVERNING LAW

These Terms are governed by the laws of India, and disputes will be subject to the jurisdiction of Erode, Tamil Nadu.

SECTION 19 - CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site means you accept the updated Terms.

SECTION 20 - CONTACT INFORMATION

Business Name: Illam
📧 Email: illamonline.in@gmail.com
📱 WhatsApp: 9944391544

Address:
6 Nallappa Street,
Periyar Nagar,
Erode, Tamil Nadu 638001,
India